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Sr. Specialist, Call Center - Triple Play, Customer Care

ref : CEGY103843 | 15 août 2021

date limite de candidature : 31 oct. 2021

Orange Egypt - Nile City towers - Egypte

votre rôle

Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls or mails in order to fulfill their requirements within the quality standards of the company and departmental objectives to maintain company image.

votre profil

Education

  • Bachelor degree from a recognized university.

Experience

  • 0 - 2 years of experience in the same function.

  • Must be graduated
  • Presentable
  • Very good English
  • Very good communication skills
  • Maximum age is 28

compétences

  • Very good English and Arabic both spoken and written.
  • Good computer skills.
  • Good knowledge of network.
  • Good communication skills.
  • Customer oriented.

le plus de l'offre

Working conditions:

  • Rotational Shift basis 8 hours including 1 hour break
  • Males: work on night shifts
  • Females: Maximum till 10 PM during winter and till 11 PM during summer
  • Days Off: 2 consecutive days, excluding the weekends.

Accepted candidates will attend an induction (training before login).

salaire & avantages

Offer includes:

  • Attractive salary
  • Medical and Social Insurance
  • Mobile Line

entité

Customer Care

  • Receive incoming calls for Orange Triple play and El Gouna on 01223200725 (cafes), 01223200726 (El Gouna), and 01223200727 (Triple play).
  • Interface directly with customers to figure out the confronted problems in order to resolve it.
  • Send customers problem to the concerned party and follow up in order to solve it in the pre-determined service level.
  • Initiate tickets on CRM for all handled case.
  • Report escalated issues to management team in order to minimize customer downtime.
  • Monitor Orange Triple play customers and Initiate outgoing calls for lines that are physically down in order to solve their problems.
  • Initiate outgoing calls for Triple play customers in order to inform them about the problem updates to confirm the problem resolution.
  • Inform Orange Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.
  • Handle the received e-mails on Linkzone-cc-eg@orange.com and Linkone-cc-eg@Orange.com

contrat

CDI

Orange Egypt

Le Groupe Orange

91%

des salariés sont fiers de travailler pour Orange

87%

des salariés recommandent Orange

4,28/5

est la note en France dans le classement Happy Candidates dans la catégorie des entreprises de plus de 1000 salariés

dessin mixite

Orange obtient depuis 2014 le label sur la mixité hommes/femmes (Gender Equality European Standard)