OK

Sr.Supervisor, Operations Support Control & Services performance

ref : CEGY72 | 11 févr. 2018

date limite de candidature : 31 mars 2018

orange egypt smart village - Egypt

votre rôle

1-     Analyze operational data ensuring that the results are aggregated and presented within the appropriate context.

2-     Identify areas for enhancements, analyze and forecast their impact on different service areas.

3-     Gather SLAs, KPIs and performance statistics from system logs on regular basis.

4-     Gather, analyze and interpret the operational data trends and patterns.

5-     Identify problematic areas and conduct research to take the corrective action.

6-     Report systems availability, response times, current incidents and other measures / KPIs to top management through dashboards and appropriate templates.

7-     Follow up on the KPIs for solution incidents and subscribers complaints.

8-     Manage the budget, review receipt notes and validate all contracts across all operational support functions and areas.

votre profil

Education:

B.SC Computer Science or Computer Engineering from a reputable University

Experience:

1.     Minimum 4 years of experience in business environment.

2.     Previous business analysis experience.

3.      Experience in data mining techniques and procedures. 

compétences

1.     Very good English and Arabic.

2.     Very good computer skills.

3.     Have customer oriented mindset and technical driving force with exceptional analysis skills.

4.     Good Communication skills.

5.     Professional experience and flexibility in dealing with diverse backgrounds

entité

Technology

Developing and maintaining strategic / day to day partner relationships with project teams focusing on business planning, product strategy and analysis. Generating reports and dashboards that present operational data in various views to serve different business areas.

contrat

Regular

Orange Egypt

top employer global-2019

Le Groupe Orange

83%

des salariés sont fiers de travailler pour Orange

81%

recommandent Orange comme une entreprise où il fait bon travailler

N°2

en France dans le classement Happy Candidates avec une note de 8.6/10 dans la catégorie des entreprises de plus de 1000 salariés

dessin mixite

Orange obtient depuis 2014 le label sur la mixité hommes/femmes (Gender Equality European Standard)