Exception Support Management Specialist
ref : 550495 | 13 mai 2019
date limite de candidature : 11 août 2019
Mauritius Ebene - Ile Maurice
Establish the customer’s first experience with Orange Business Services’ project
management team, by acting as single point of contact for the local customer during implementation life cycle.
Validation of CHANGE request with Local Customer & Internal stake holders and highlight to ODM Team if any issue in CHANGE request.
Ordering of Last miles to feasible carriers and Equipment ordering through Procurement Team to Vendors.
To work out delivery dates of deliverables in coordination with Local customer, CPE Procurement Team, Telco carriers to meet or exceed customer requirements.
Update TOOLS on the evolution of the order on a weekly basis
To allocate resources such as bandwidth, in coordination with internal teams.
Coordination with Telco Carriers for provisioning & possible Testing of the last mile and resolve If any issue arises.
Perform pre checks to ensure readiness for all local components
Schedule change order coordination with the different entities/tools involved
Scheduling of the intervention for CPE installation with Field services
Coordination with CPT- A Team to get the link tested as per acceptance Testing
Perform other similar or related duties as assigned by Line Manager
Understanding of Lease lines, Modems, Routers, DSL equipment, RF Equipments & other telecom equipment involved in Circuit implementation.
Understanding of Frame Relay, ATM, ISDN, DSL, X.25 desirable, VPN, Internet, MPLS desirable.
Fluent in both spoken and written English and French
Qualifications and Experience :
- Degree/Equivalent in IT / Computer Science/ ICT or Telecommunications field
- CCNA or Telecom knowledge (desirable)
- 2 to 5 years experience in the specified local telecommunications area, but a good fresher with networking knowledge may be accepted.
le plus de l'offre
- Medical Scheme
- Medical Check-Up upon joining the Company
- 13th Month Bonus as per legislation
- Car Allowance
- Meal Allowance
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Orange Business Services
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