Head of Shared Infrastructure
ref : 551567 | 06 Dec 2018
apply before : 06 Mar 2019
CityStars, Cairo, Égypte - Egypt
about the role
Leading Shared Platform and Admin zone services Operation teams and functions
Developing new functions that help to enhance quality, performance, productivity & autonomy
Plan and manage the growth of level 2 and service desk team to enhance the support/proactive monitoring within Infrastructure vertical services and integrate new services
Maintain all services availabilities & OLA
Manage the roadmap and growth with top management and engineering teams
Managing all SIP’s handling to business, employees and management needs
Developing team capabilities /competencies by new responsibilities, delegations and trainings
Managing the scope and interlock between different teams
Managing the transformation to use advanced services like CyberArk for operation access layer and dev ops
Work with process owners to adapt all operational procedures
University degree (Engineering degree preferred) with 8 to 10 years total experience of both Management and technical teams operations in a customer service environment.
Fluent in is a must, French is a plus
Excellent customer service skills
Good leadership skills and Presentation skills.
Proactive, self-motivated and determined attitude.
Ability to build relationships with peer and management levels both with clients and the company management
Good time management, organizational and communication skills.
Able to understand complex Customer infrastructure and good understanding of Services.
Excellent customer skills and focus are required.
Ability to work under pressure and to deal with multiple tasks.
Substantial experience with administration, configuration of VMware, Solaris, Linux and Windows.
Orange Cloud for Business
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Orange Business Services
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