Cisco Voice/Collaboration Problem Management Expert (ESC-CTS3)
ref : 551231 | 11 Dec 2018
apply before : 11 Mar 2019
CityStars, Cairo, Égypte - Egypt
about the role
•Provide level 3 support for Cisco voice/collaboration customers around the globe
•Resolve complex customer issues in support to Level 2 entities; diagnose fault-related cases by effectively utilizing software/tools diagnostics and other network/product utility programs.
•Provide problem management activities periodically in shape of reports includes clear action to solve chronic faults/repeated incidents
• Ability to work closely with engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues.
•Provide constantly documented technical guidance, coaching and training with all expertise and solution center department.
•Involved in implementation/migration and design process when required.
•Strong technical experience in Cisco voice/collaboration (5-7 years)
•Strong experience in operational support & crises management (3-5 years)
•Formal qualification at least CCNP voice/collaboration, CCIE voice/collaboration is highly desired
•Very good experice in LAN/WAN topologies, QoS, and diffirent routing protocols.
•Customer oriented mindeset.
•Fluent verbal and written English
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Orange Business Services
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