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Operations Manager - Order & Provisioning

ref : 552644 | 11 févr. 2019

date limite de candidature : 10 juil. 2019

Mauritius Ebene - Ile Maurice

votre rôle

Knowledge Management  (Capitalisation sur les bonnes pratiques)

Training & Development (Assurer la Formation & montee en competetence  des effectifs )

Resource Management (Gestion des ressources - recrutement, gestion du turn over , évaluations … )

Matrix Management (Management matriciel en relation avec les donneurs d'ordre)

Business Performance (Performance Business - satisfaction Client par exemple, ... )

Productivity & Efficiency (Assurer l’Efficacité de la production)

Managing & Communicating Change (Conduite de changement au niveau des actions day to day en fonction des évolutions des besoins Clients )

Continual Improvement - Progression continue basée sur la capitalisation des meilleurs pratiques

Performance Management - Gestion de la performance des effectifs

Process Compliance & Adherence (Respect des process et des procédures)

Escalation Management (Gestion des escalades )


votre profil

 Behavioral skills
1 agility - advanced
2 flexibility - advanced
3 innovation - advanced
4 results driven - advanced
5 communication - advanced
6 prioritization and balance - advanced

 Professional skills
1 global effectiveness - advanced
2 customer service orientation - advanced
3 operational and financial excellence - advanced
4 knowledge and development - advanced
5 teamworking and networking - advanced
6 leadership and matrix management - advanced
7 employee development and performance management - advanced
8 delegation and empowerment - advanced
9 negotiation, presentation, and organization - advanced


le plus de l'offre

Education, qualifications, and certifications:

Degree/Equivalent in telecommunications field, preferred

 

Experience:

Customer Service and Telecommunications experience, highly desirable

3-5 years experience in the specified local telecommunications area


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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