Customer Service Analyst for WAN and video
ref : 553319 | 29 mars 2019
date limite de candidature : 27 juin 2019
Moka Road, Rose Hill, Mauritius - Ile Maurice
Provide useful information on the main elements which can affect the availability of the Service
Display trends in reporting to show evolution of service levels as per customer contracts
Master reporting tools (eg. Excel) to provide quality reports and facilitate analysis
Complete “Meteo des Services” within agreed time frame
Interact proactively with local stake holders and external vendors to obtain relevant source data for reporting
Work closely with CSM FBO in the preparation of COPIL
Work closely with Incident and Change Manager to provide daily analysis and reporting on tickets
Obtain a sound understanding of customer technical architecture and topology
Interact with relevant expert teams to gain understanding of changes requested by customer
Understanding of standards and processes
Abide by the job processes and rules: Customer relationship methodology, phone usage, recording of all customer interactions
Maintain and uphold Orange Business Services values
Working in team
Contribute to team working by reporting any operational or customer related anomaly
Assist management whenever requested
Bilingual – English & French written and spoken
IT expert on MS Office Software Suite: Word, Excel, Outlook etc
Good Knowledge of network environment and architecture
Good knowledge on Network system.
Capacity to learn any new reporting tools upon request
Process and Standards
Good communication skills
Excellent customer facing skills are required
Good time management, and organizational skills
Team work, uses a team approach to solve problem when appropriate.
Can work independently, shows initiative and proactivity
Ability to build relationships with peers and management levels and customers.
Flexibility in terms of working hours.
Ability to work under pressure & multi-task
Willingness to learn and expand knowledge
le plus de l'offre
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Orange Business Services
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