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Customer Service Analyst for WAN and video

ref : 553319 | 29 mars 2019

date limite de candidature : 27 juin 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

Reporting

Provide useful information on the main elements which can affect the availability of the Service

Display trends in reporting to show evolution of service levels as per customer contracts

Master reporting tools (eg. Excel) to provide quality reports and facilitate analysis

Complete “Meteo des Services” within agreed time frame

Relationship management

Interact proactively with local stake holders and external vendors to obtain relevant source data for reporting

Work closely with CSM FBO in the preparation of COPIL

Work closely with Incident and Change Manager to provide daily analysis and reporting on tickets

Obtain a sound understanding of customer technical architecture and topology

Interact with relevant expert teams to gain understanding of changes requested by customer

Understanding of standards and processes

Abide by the job processes and rules: Customer relationship methodology,  phone usage, recording of all customer interactions

Maintain and uphold Orange Business Services values

Working in team

Contribute to team working by reporting any operational or customer related anomaly

Assist management whenever requested


votre profil

Bilingual – English & French written and spoken

IT expert on MS Office Software Suite: Word, Excel, Outlook etc

Good Knowledge of network environment and architecture

Good knowledge on Network system.

Capacity to learn any new reporting tools upon request

Knowledge:

Information Technology

Process and Standards

Support/service Organization

Abilities:

Good communication skills

Excellent customer facing skills are required

Good time management, and organizational skills

Team work, uses a team approach to solve problem when appropriate.

Can work independently, shows initiative and proactivity

Ability to build relationships with peers and management levels and customers.

Flexibility in terms of working hours.

Ability to work under pressure & multi-task

Willingness to learn and expand knowledge


le plus de l'offre


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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