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Customer Tech Sprt Expert ITSO

ref : 553144 | 03 avr. 2019

date limite de candidature : 02 juil. 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

key accountabilities

key result / decision areas (outcomes)

Call desk

Handle client calls

Open, update and close incident tickets

Usage of service now application

Monitoring

Monitoring and ticket creation using BMC tool for specific client

Daily checklisting tasks

First level support

Function as first point of contact for incidents and service requests from end users  Appropriately categorize, prioritize and escalate incidents and service requests which they cannot resolve

 Performs request fulfillment processes on simple/standard change requests

Performs 1st level investigations on avamar and netapp backup solutions

Reporting and communication

Production and sending of contractual reports within agreed time frame

Liaise with external teams on crisis situations an provides updates


votre profil

knowledge and abilities

Bilingual – English & French written and spoken

IT Proficient: Linux, Windows, VMware

 

Knowledge:

Information Technology

Process and Standards and ITIL

Proper call handling process

Customer relationship management

Service now platform

Avamar and netapp backup solutions

 

Abitilities:

Exemplary time management, organizational and communication skills.

Excellent customer service skills are required.

Proactive, self motivated and determined attitude.

Professionalism.

Ability to work under pressure and to multi-task.

Tenacity and willingness to learn.

Ability to build good relationships with local and overseas teams.

Good interpersonal, team bonding and leadership skills.

Good IT/communications background and problem solving skills.

Flexibility relative to working hours


le plus de l'offre

education, qualifications, and certifications

Minimum : Degree in Information Technology

Proficient in Linux, Windows, avamar, netapp and virtualisation

Certification on Linux, VMware or other technologies  


entité

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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