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Customer Service Manager

ref : 553484 | 12 avr. 2019

date limite de candidature : 11 juil. 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

Customer relationship management

Provide appropriate solution, information or incident resolution actions to the customer

Establish and maintain excellent relationship with customer w.r.t information sharing and follow up of requests/incidents

Ensure customer satisfaction following service delivery or incident resolution

Understanding of standards and processes

Abide by the job processes and rules: Customer relationship methodology, phone usage, recording of all customer interactions

Maintain and uphold Orange Business Services values

Ensure compliance with good practices and organization policies

 

Operational Excellence

Ensure all relevant documents for customers are up to date, COG, Dashboards, SIP etc

Ensure prompt and quality interactions (eg. Escalations) to all stakeholders to pursue customer interest

Encourage customer to use digital tools and channels wherever possible

Self-Development

Increase competency level via self-assessment, and active participation to trainings


votre profil

Bilingual – English & French written and spoken

Knowledge:

Expert on MSOffice Software Suite: Word, Excel, Outlook etc

Good knowledge of Cloud technology

Good Knowledge on Storage technology

Good Knowledge on Security technology, Firewall, router, IDS etc

Good Knowledge on network protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)

Good Working experience in Operating Systems – Windows/Linux/Redhat

Abilities:

Good communication skills

Good time management, and organizational skills

A determination to process tasks according to pre-defined processes is essential

Ability to build relationships with peers and management and customers.

Proactive, self-motivated and determined attitude

Flexibility in terms of working hours.

Need a willingness to learn and expand knowledge


le plus de l'offre


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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