OK

Extended Local Delivery Manager

ref : 553547 | 15 avr. 2019

date limite de candidature : 14 juil. 2019

CityStars, Cairo, Égypte - Egypte

votre rôle

• Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western &

  Central European countries assigned from receipt of valid service request from Sales to

  handover and/or billing.

• Coordinate provisioning for Hybrid Network projects and assess service orders and develop

  implementation schedules to optimize resources and components scheduling.

• Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility

• Validate service orders with Customers.

• Create Clarify cases for orders and log equipment details and technicians’ scope of work.

• Process work order for lines and required equipment (router, modem, cards, etc.)

• Place and track line orders with relevant local PTT and equipment with

  third party vendors.

• Place and track orders for 3G Data SIM cards with relevant local GSM providers.

• Proactive tracking and monitoring of all equipment components until full delivery of ordered

   Services.

• Establish Target Delivery Dates (TDD) based on performance guidelines

• Perform proactive Order Management to ensure the TDD is met on all orders

• Notify Billing entities when service is delivered and Ready For Billing (RFB)

• Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service

• Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly

• SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.

• Provide consolidated status and progress reports on all orders to the customer, M&S as pre-

  determined by all order or project contacts.

• Organize and coordinate Customer Acceptance Tests if required.

• Confirm customer’s acceptance of service on OBS tools (Gold, SESAM).

• Revising TDD (Target Delivery Date) with appropriate justification.

• Declaring order RFS (Ready For Service) after completing service delivery.

• Management of Cessation orders.

• Raise Partial Billing as required .

• Managing LVO (Local Validation Order) rejection issues directly with STM (Service Tranisition Manager).

• Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western &

  Central European countries assigned from receipt of valid service request from Sales to

  handover and/or billing.

• Coordinate provisioning for Hybrid Network projects and assess service orders and develop

  implementation schedules to optimize resources and components scheduling.

• Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility

• Validate service orders with Customers.

• Create Clarify cases for orders and log equipment details and technicians’ scope of work.

• Process work order for lines and required equipment (router, modem, cards, etc.)

• Place and track line orders with relevant local PTT and equipment with

  third party vendors.

• Place and track orders for 3G Data SIM cards with relevant local GSM providers.

• Proactive tracking and monitoring of all equipment components until full delivery of ordered

   Services.

• Establish Target Delivery Dates (TDD) based on performance guidelines

• Perform proactive Order Management to ensure the TDD is met on all orders

• Notify Billing entities when service is delivered and Ready For Billing (RFB)

• Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service

• Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly

• SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.

• Provide consolidated status and progress reports on all orders to the customer, M&S as pre-

  determined by all order or project contacts.

• Organize and coordinate Customer Acceptance Tests if required.

• Confirm customer’s acceptance of service on OBS tools (Gold, SESAM).

• Revising TDD (Target Delivery Date) with appropriate justification.

• Declaring order RFS (Ready For Service) after completing service delivery.

• Management of Cessation orders.

• Raise Partial Billing as required .

• Managing LVO (Local Validation Order) rejection issues directly with STM (Service Tranisition Manager).


votre profil

• Good understanding of ATM, DSL and inter-networking technologies, TCP/IP , Layer 3 LT2P, SIA and Internet VPN.

 

• Excellent understanding of DSL hardware and the network topology.

 

• Good Understanding of the Customer Service Delivery organization and processes.

 

• Excellent knowledge of Orange Business Services DSL Product & Services portfolio &

  implementation procedures.

 

• Excellent organizational and planning skills.

 

• Excellent communication and interpersonal skills

 

• Excellent customer facing skills.

 

• Excellent Time management skills.


le plus de l'offre

• Excellent command of English & German languages. French is a plus.


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer EG-2019

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