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VNOC Specialist

ref : 553556 | 22 avr. 2019

date limite de candidature : 08 août 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

Manage customer calls and mails and propose them a solution concerning usage or   restoring products and services.

Welcome and manage the customer complaints.

Listen and qualify customer demand in case of breakdown : diagnose, handle or direct, inform the customer.

Make sure of problem resolution and of answer at customer request is right.

Inform the customer over delays and restoring conditions.

Value the image of the group.


votre profil

Degree Holder
(Computing or Information Systems preferred).
Excellent communications skills.  Fluent in English and French (verbal and written)
Knowledge and technical skills : Good Networking Knowledge,
excellent Windows operating System knowledge, Good PC applications and operations knowledge,
ability to work within a defined process and insure procedures are followed.
Experience :  12-18 months experience in a technical support role preferred.
Other skills :  Demonstrated ability to work under pressure & multi-task,
Good time management and organizational skills, Flexibility in work hours required,
and a willingness to learn and expand knowledge.


le plus de l'offre


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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