Senior Operations Manager - Network Access Desk

ref : 553602 | 29 avr. 2019

date limite de candidature : 28 juil. 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

empowered to transversally lead the service delivery of Network Service Desk

responsible for building, running and continuously improving the end-to-end delivery model for customized solutions

leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain

directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management

responsible for the Build to Run handover and internal operational acceptance of new projects

responsible for scope management of Network Service Desk within OCF

responsible for Customer Service Improvement Plans and Crisis management

accountable for the customer satisfaction

accountable for the Quality of Service and SLAs

contribute to the organic growth of the activity

support the sales and pre-sales functions with new projects


votre profil

Degree in Computer Science, Applications, or BEng Telecommunications, Electronics

Master's Degree preferable

Project Management Skills

Ability to lead transversal teams across large and complex organizations

Strong knowledge of IT technology and operations

Results oriented

Leadership, organizational and customer facing skills

le plus de l'offre



Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



Orange Business Services

top employer MU-2019

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