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L2 Commercial Support Specialist

ref : 553845 | 10 mai 2019

date limite de candidature : 08 août 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

Fulfilment of Complex Service Requests in bulk using advanced methods

Fleet Management, Ordering and Provisioning of customer fleet in bulk

Analyse Reporting needs from customers and set up feasibility for report production

Ensure manual billing for a limited set of customers

Implement Quality Management practices and enforce them to all services including proactive checks


votre profil

Degree in IT or related field plus more than 3 years experience working in Customer Support (Request Fulfilment)

 


le plus de l'offre

Good understanding of mobile and IoT technologies

Good understanding of the commercial and multinational business environment

Excellent organizational and planning skills

Excellent communication and decision making skills

Pro-active attitude

Excellent time management skills

Excellent Customer-oriented attitude

Excellent problem solving and analytical skills

Process-oriented and attention to details

Self-motivated and willing to learn

Excellent initiative in owning problems and finding solutions

Good presentation skills

Team Spirit


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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