Head of Business Talk Design & Implementation Experts

ref : 553908 | 02 mai 2019

date limite de candidature : 30 août 2019

CityStars, Cairo, Égypte - Egypte

votre rôle

  • Manage the UCIE BT team to provide design, release on-time & right first time, voice configurations, and perform final acceptance testing of the voice application.
  • Ensuring that correct processes, practices and procedures are followed.
  • Provide support to team members as necessary.
  • Identify and initiate proactive & corrective actions to improve KPIs,  activities, guidelines and procedures.
  • Validate requests for team involvement in projects.
  • Identify the implementation requirements & necessary resources within the team to handle new Voice related project/activity.
  • Provide necessary project coordination and follow up within the team, and among other interlocked teams.
  • Provide support to other Voice-related departments and entities.
  • Assisting in development of voice related processes, procedures and practices that may fall under UCIE responsibility.
  • Meet the targets set by the management with regards to:
    • Customer Satisfaction
      • Quality of Configuration
        • Lead Time to deliver configuration
          • Productivity
  • Maintain and update UCIE-BT related databases and reports.
  • Work closely with Product, Engineering, Operations, and any other team in Agility for any new services/products.
  • Manage escalations that fall within the UCIE-BT Team area of responsibility
  • Own the role of Hiring Manager for UCIE-BT Team
  • Own the Development Plan for the UCIE-BT team
  • Perform Performance Appraisal for UCIE-BT Team members

votre profil


Skills / Qualifications:

Good Team management skills

Good personal and team organization skills
Good interpersonal and communication skills across multi-cultural and cross functional environment
Good coaching skills
Detailed oriented
Time management skills
Decision Making ability
“Can Do” Attitude
Customer Oriented Attitude
Team Spirit
Fluent in both spoken and written English

Educational background:

Certification/s in the Telecommunications is essential. Degree in telecommunications field, preferred

Professional Experience:

At least 10 years of experience of telecommunications networks

At least 3 years experience in Orange Business Services network topology in an operational environment

Solid technical experience in Business Talk environment

ITIL certification or concrete experience/background is required

le plus de l'offre



Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



Orange Business Services

top employer EG-2019

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