OK

Head of Microsoft Unified Communications Implementation Experts

ref : 553909 | 02 mai 2019

date limite de candidature : 30 août 2019

CityStars, Cairo, Égypte - Egypte

votre rôle

Key Tasks and Responsibilities:

  • Manage the Microsoft UCIE team to provide on-time & right first time configurations, and perform final acceptance testing of the Microsoft UC applications, ensuring that correct processes, practices and procedures are followed.
  • Provide support to team members as necessary.
  • Identify and initiate proactive & corrective actions to improve KPIs,  activities, guidelines and procedures.
  • Validate requests for team involvement in projects
  • Identify the implementation requirements & necessary resources within the team to handle new project/activity.
  • Provide necessary project coordination and follow up within the team, and among other interlocked teams.
  • Provide support to other departments and entities in the domain of Microsoft UC.
  • Assisting in development of voice related processes, procedures and practices that may fall under Microsoft UCIE Team responsibility
  • Meet the targets set by the management with regards to:
    Customer Satisfaction
    Quality of Configuration
    Lead Time to deliver configuration
    Productivity
  • Maintain and update MICROSOFT UCIE related databases and reports.
  • Work closely with Product, Engineering, Operations, and any other team in Agility for any new services/products.
  • Manage escalations that fall within the Microsoft UCIE Team area of responsibility
  • Own the role of Hiring Manager for Microsoft UCIE Team
  • Own the Development Plan for the Microsoft UCIE team
  • Perform Performance Appraisal for Microsoft UCIE Team members

votre profil

 

Skills / Qualifications:

  • Good Team management skills
  • Good personal and team organization skills
  • Good interpersonal and communication skills across multi-cultural and cross functional environment
  • Good coaching skills
  • Detailed oriented
  • Time management skills
  • Decision Making ability
  • “Can Do” Attitude
  • Customer Oriented Attitude
  • Team Spirit
  • Fluent in both spoken and written English

Educational background:

Certification/s in the Telecommunications is essential. Degree in telecommunications field, preferred

Professional Experience:

  • At least 10 years of experience of telecommunications networks
  • At least 3 years experience in Orange Business Services network topology in an operational environment
  • Solid technical experience in Microsoft UC environment
  • ITIL certification or concrete experience/background is required

 


le plus de l'offre

.


entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer EG-2019

en savoir plus sur nos  étapes de recrutement