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L2 Cloud Specialist

ref : 553335 | 21 mai 2019

date limite de candidature : 19 août 2019

Moka Road, Rose Hill, Mauritius - Ile Maurice

votre rôle

Change Management:

- Request fulfilment on standard/complex changes

- Patch management (updates and configuration; scripting & automation) of a multi-tier Cloud infrastructure.

- Routine system administration tasks such as user and service management, permissions, log analysis and other relevant activities

- Liaising with clients as a main point of contact/support for essential changes to their systems.

Incident Management:

- Troubleshoot and resolve incidents escalated from other teams

- Restore service as quickly as possible following a service outage-type Incident

- Escalate other teams on Incidents with the relevant investigation

- As appropriate, gather data and lay groundwork for Root Cause Analysis

Knowledgebase Consolidation:

- Maintains technical procedures and System Administration documents

- Support and train the level 1 team on proactive incident resolution

Reporting and Communication:

- Provide Reporting on operational issues to Team Leader

- Provide ad-hoc reports and participate in technical debriefs


votre profil

Skills:

Bilingual – English & French written and spoken

IT Proficient: Networking,Linux, VMWare, Windows,Netbackup

Knowledge:

Information Technology

Systems Administration on Virtualised environments

Process and Standards and ITIL

Incident and Change Management handling process

Customer relationship management

Abilities:

Exemplary time management, organizational and communication skills.

Excellent customer service skills are required.

Proactive, self motivated and determined attitude.

Professionalism.

Ability to work under pressure and to multi-task.

Tenacity and willingness to learn.

Ability to build good relationships with local and overseas teams.

Good interpersonal, team bonding and leadership skills.

Good IT/communications background and problem solving skills.

Flexibility relative to working hours


le plus de l'offre

Minimum 2 years Experience in a production environment  including virtualisation or other IT Infrastructure related experience


entité

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

CDI

Orange Business Services

top employer MU-2019

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