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Problem Manager

ref : 553899 | 22 mai 2019

date limite de candidature : 20 août 2019

CityStars, Cairo, Égypte - Egypte

votre rôle

Responsibilities:

Define, pilot, communicate and coordinate actions plan for solving critical operation problems on the external & internal customer perimeter.

Support Operation teams in case of "crisis"

Collect recursive or major outages of operation team and purpose evolutions or solutions to improve Quality Of  Service (QoS) and  reactivity of Operation teams on critical applications around  external & internal customer perimeter.

Analyze Top five application outages in major external & internal customer’s scope and manage improvement evolutions or actions.

Collect with the other members of "Technical Management" teams, "Infrastructure" teams and “Operation” teams the knowledge about critical external & internal l customers context and applications environment

Knowledge in remote management,  teamworking skills and strong collaboration with team in Rennes/Cairo

Analyze and fix complex problems and situations in operational environment

Build a technical and structured plan to guarantee service level agreement on critical customer applications

Great knowledge of the major architecture, technology and components of applications and IT systems


votre profil

Technical skills/Knowledge:

• Real leadership to lead transversal activities and crisis
• Ability to work under pressure
• French fluent
• Good interpersonal, team-build and leadership skills.
• Proactive, self-motivated and determined attitude
• Technical skills in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions
• Knowledge of the current OCB Solutions would be an advantage

- Strong customer facing 
- Able to lead customers requirement and work under pressure

 


le plus de l'offre


entité

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


contrat

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Orange Business Services

top employer EG-2019

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