Change Manager

ref : 554239 | 28 mai 2019

date limite de candidature : 26 août 2019

CityStars, Cairo, Égypte - Egypte

votre rôle

Single point of contact for SITA performing Incident &  change  management activities combined in one desk

-  conduct initial diagnostics and undertake full fault and diagnostics to resolve where possible, customer faults as well as manage customer change requests

- provide guidance and act as an IPT technical point of escalation for incident management specialists

- SITA major account designated SPOC
- provide a professional technical point of contact for customers
- diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs
- provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines
- ensure incidents and changes are resolved at the SITA desk level or allocated to the most appropriate ‘next step’ as part of the incident & change management process
- perform technical escalations in line with company procedure
- monitor systems, customer networks and products, deal with alerts and events as appropriate
- liaise and refer issues to relevant entities
- document all troubleshooting and incident management actions

-- document all  change management actions

- undertake any other reasonable task as assigned

votre profil

- Engineering degree and a minimum of 2 year relevant technical experience

- good IPT knowledge with a proven hands on experience troubleshooting Cisco Call manager ( read/write access )
- excellent customer skills as well as interpersonal and communication skills
- good time management and organizational skills
- ability to work under pressure and deal with multiple tasks

nice to have:

CCNA collaboration certificate

IPCC basic knowledge

le plus de l'offre

Orange Business Services, Egypt MSC,  is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo.  We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success.  Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.


Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



Orange Business Services

top employer EG-2019

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