TOC CTS2 Engineer

ref : 554555 | 14 nov. 2019

date limite de candidature : 12 févr. 2020

Mauritius Ebene - Ile Maurice

votre rôle

To receive requests (minor change or end user assistance) or incident reports from customers.

To carry out a Level 1 intervention for either incident resolution, service provisioning or end user assistance

To intervene on complex cases or cases requiring interaction with multiple entities.

To ensure excellent customer service at all point in time.

To follow up on requests till either incident resolution or service provisioning.

To keep the customers and interfaces up to date on the evolution of the requests until complete resolution or delivery

votre profil

Good communication skills

Excellent customer facing skills are required

Good time management, and organisational skills

Team work, uses a team approach to solve problem when appropriate.

A determination to process tasks according to pre-defined processes is essential.

Ability to build relationships with peers and management levels and customers.

Proactive, self motivated and determined attitude.


Flexibility in terms of working hours.

Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate

Results orientated, and problem solving skills.

Need a willingness to learn and expand knowledge

Troubleshooting and incident resolution

le plus de l'offre

Customer relationship management

Customer relationship methodology ACTES

Ensure customer satisfaction following service delivery or incident resolution

Provide appropriate solution, information or incident resolution actions to the customers.



Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



Orange Business Services

top employer MU-2019

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