Dedicated Security Support Specialist
ref : 554954 | 26 août 2019
date limite de candidature : 24 nov. 2019
Moka Road, Rose Hill, Mauritius - Ile Maurice
To Perform remote monitoring activities on servers, platforms, and relative equipments so as to identify potential impacts on customers IT solution and solve them accordingly
To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To work closely with the monitoring team located in Mauritius or Egypt/Cairo
Fluent in both French and English (oral and written).
Excellent customer oriented skills.
Good interpersonal and leadership skills.
Time management, organizational and communication skills.
Proactive, self motivated and determined.
Ability to build relationships with clients and team located outside Mauritius
Good Knowledge of Unix/Linux and windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
Ability to work under pressure and to deal with multiple tasks.
Good IT/communications background with analytic and problem solving skills.
Excellent PC skills and application knowledge.
Ability to work 24/7
Excellent team spirit
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Orange Business Services
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