B2GAAS Change Manager
ref : 555445 | 30 août 2019
date limite de candidature : 28 nov. 2019
CityStars, Cairo, Égypte - Egypte
The B2GaaS is a fully managed telephony service solution, Orange is responsible to perform release& change management activities for service
Manage CHANGE activities on B2GaaS infrastructure.
Manage change activities on B2GaaS for all B2GaaS customers.
Perform Feasibility study and risk assessment of new changes for all B2Gaas services.
Initiate Change Advisory Board (CAB) with all stakeholders to discuss release/change management activities.
Initiate & lead CAB to approve or reject significant release/change projects.
Schedule change projects, and ensure availability of required resources (human, hardware, or software).
Interface with different teams involved in the change activities ensuring successful release/change.
Review all change projects for effectiveness and efficiency.
Lead continual improvement plans for Enterprise Telephony Change Management
Update LLD documents to reflect the changes implemented
Engineering, Computer Sciences or Telecommunications degree.
CCNP Voice or relevant experience.
ITIL certification is a plus
Minimum 3-4 years on IP Telephony experience / Data services.
Experience on Cisco IPT service implementation (CallManager, Voice mail system, attendant servers etc…)
Multi-vendor knowledge is a plus.
Virtualization technology/service knowledge (VMware, etc…)is a plus.
IP & Voice release management technical and design experience.
Project Management experience is a plus.
Ability to interface with multiple internal teams
Customer Oriented Attitude.
Good interpersonal and communication skills.
Good time management, and organizational skills.
Good Presentation skills.
The ability to combine in-depth technical knowledge with outstanding customer service skills.
Problem Solving Skill.
Taking charge of complex projects and ensuring successful delivery on time.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Orange Business Services
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