HR Specialist

ref : 555352 | 27 août 2019

date limite de candidature : 25 nov. 2019

CityStars, Cairo, Égypte - Egypte

votre rôle

Delivers HR case management support to customers in one or more of the following areas : service delivery, analysis and reporting, project support and data management


• HR Service Delivery – deliver transactional , standard HR services in a timely / SLA basis through the company case management tool (case management of various HR domains like recruitment, voluntary departure, employee data & info, incentives & reward, etc.) for all the International HR Services perimeter of Orange Business Services (except Russia & France),

• Customer liaison & relationships - Single point of contact for HR Shared Services activities for the countries/region assigned . Liaise with local HR consultants in the HR international perimeter to help resolve specific employee or manager cases

• HR activity deployments – identify new activities that can be migrated to HR Shared services, build project plan, review with regional coordinators, get approval & implement as per sign off. developing SOP’s for various HR processes and to ensure all transaction processed as per the agreed process

• HR project management- Executes plans to identify processes that can be manage by HRSSC, prepare project plan and successfully transition HR Operational work under HR Shared Service function .provide project support for ongoing project such as onboarding, plazza, automation, digital projects etc. also advise HRSSC Operations mgr. for future developments.

• Analysis and reporting – provide support for analyzing and collating relevant HR data in reports in order to enable effective decision-making by other HR functions and the business (e.g. headcount reports, performance management progress, etc.)

• Communications – Develop and implement communications to the HR community or the business in relation to relevant topics of their activities (e.g. hiring process,) and attend functional calls/meetings to present on requested HR topics. Look for opportunities to close communication ‘gaps’ as it relates to areas under responsibility

• Process improvement – identify and report process issue or dysfunction and propose solutions for streamlining, improving our standard processes

• HR Data Management - help in the timely processing of HR data transactions and data auditing


votre profil

- Strong Team player
- Strong experience of dealing with customers.
- Excellent communication and interpersonal skills – written and verbal
- Fluent in English, Arabic & French (both written and oral)
- Other languages (Arabic, Chinese, German, Spanish, etc.) an advantage
- High standard of computer literacy including Word, Excel and HR packages
- Able to form positive working relationships
- Organizational and administrative skills
- Accuracy and compliance to standards
- Up to date with employment law issues

le plus de l'offre

University graduate or MBA in HR
At least 5-6 years of experience in Human Resources
Previous experience in international HR shared service environment
Demonstrable experience of operational human resources to include at least one of the following:
service delivery (e.g. joiners/leavers), HR data analysis and reporting, and data management

• HR generalist profile desirable, with some interest and agility in HR process management
• ability to work efficiently when not in close proximity to the customers being served
• capacity to maintain a high standard of quality while working quickly and prioritizing activities
• mindset (positive attitude; pro-active, flexible, agile)


Human Resources

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



Orange Business Services

top employer EG-2019

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