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Assiut Call Center Representative

ref : CEGY363 | 24 sept. 2019

date limite de candidature : 31 déc. 2019

Assuit Elgdeeda – Silicon Waha - Egypte

votre rôle

  • Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
  • Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop own skills.
  • Use the available tools and systems to document customer requests and to provide the correct information and services.
  • Update own awareness of all the services and products provided by the company.
  • Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
  • Rotational Shift basis 8 hours including 1 hour break
  • Males: work on night shifts and overnight                 Females: Maximum till 8 PM   
  • Transportation buses available after hiring             
  • Days Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.  

votre profil

  • Bachelor degree from a recognized university.
  • 0-2 years of experience in the same function.

compétences

  • Very good English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening and interpersonal skills.
  • Flexibility and ability to work in a team.
  • Self-confident with professional behavior and attitude.
  • High sense of time management.

entité

Customer Care

contrat

CDI

Orange Egypt

top employer global-2019

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