Security Technical Support Specialist

ref : 556976 | 21 Jan 2020

apply before : 21 Apr 2020

Moka Road, Rose Hill, Mauritius - Mauritius

about the role

To Perform remote monitoring activities on servers, platforms, and relative equipments so as to identify potential impacts on customers IT solution and solve them accordingly

To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.

To analyze these issues and to fix them using the tools, and processes available.

To participate in the evolvement of the processes taking into account customer requirements.

about you

Description Type : Skill Profile
Description ID  : Skill Profile 
Visibility  : Internal and External

Soft Skills

Fluent in both French and English (oral and written).

Excellent customer oriented skills.

Good interpersonal and leadership skills.

Time management, organizational and communication skills.

Proactive, self motivated and determined.

Ability to build relationships with clients and team located outside Mauritius

Presentation skills.

Professional image


Technical Skills

Good Knowledge of Unix/Linux and windows

Good Knowledge of  TCP IP, SMTP/POP3, DNS, Proxy, etc

Good knowledge of Networking.

Ability to work under pressure and to deal with multiple tasks.

Good IT/communications background with analytic and problem solving skills.

Excellent PC skills and application knowledge.


Ability to work 24/7

Excellent team spirit


Orange Cyberdefense

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



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