Senior Customer Service Manager (French Speaker)
ref :577509 | 15 févr. 2024
date limite de candidature : 04 juil. 2024
Egypt Cairo - Egypte
You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational.
You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision.
You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).
You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various teams do their utmost to return to normal as quickly as possible and keep the customer informed of the progress of the resolution. Thanks to your knowledge of the client's issues, you play an advisory role and you contribute to the development of additional turnover.
You want to be in contact with a business clientele. You like teamwork. You are optimistic, dynamic, and you know how to show composure in difficult situations. You know how to steer and federate cross-functional interlocutors.
You know how to demonstrate both rigor and flexibility, curiosity and initiative. You like to listen, analyze and know how to be synthetic. Your level of French and English allows you to
produce or translate documents, and to hold professional conversations with English-speaking and French-speaking interlocutors.
Level : Dbis or E in France (equivalent internationally?)
Special feature of the offer: For your integration, you will be supported by a dynamic team, who will welcome you and share their experience with you. Our motto within the management: "Let's dare" which allows the teams to benefit from a very appreciable collaborative environment with at the heart of our concerns: the customer
This job combines technical and relational skills and offers many avenues for development. You will have the opportunity to work cross-functionally with various interlocutors, sometimes at high level, both internally and with the client. You will thus be able to develop your professional network and your relational techniques.
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