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Technology Specialist

ref :578563 | 16 janv. 2024

date limite de candidature : 05 janv. 2025

  • India-Mumbai - Inde

votre rôle

Ensure  High availability of customers’ IT Infrastructure
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Customer
Understand and follow SOP’s ensuring compliance to  Service Level Agreements (SLA)
Troubleshoot High Severity incidents & Provide RCA  
Take initiatives in learning  new  Technologies & Tools
Co-ordination with customer on Incident resolutions & closure
Ensure High Availablity of Email Security Tools & Service Delivery Infrastructure
Assist in MIS & Dashboards
Document technical procedures and work instructions


votre profil

This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and having customer service mindset. You should be ready to work in customer time zone and during off business hours to manage operations.

 

Manage and configure the Carbon Black App Control server based on organizational requirements
Create policies to control enforcement levels and agent functionality
Implement rules to support the organization’s security posture
Use the Carbon Black App Control tools to understand agent and server data
Oversee the day-to-day operations of our email systems, ensuring their availability, performance, and security.
Administer email user accounts, including creating, modifying, and deleting accounts as needed.
Monitor and troubleshoot email issues, responding to user inquiries and resolving problems promptly.
Excellent Hands-On Experience in Installation,configuration & Troubleshooting of Operating Systems,End Point installation Administration
Knowledge & Exposure on Cloud   concepts   
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .
Implement and maintain email security measures, including spam filters, firewalls, and encryption protocols.

In depth knowledge of  Messaging applications of OEM and  Linux & Windows OS.

Rich experience in administration, maintenance  on Messaging, Applications  database  and all related servicesRegularly backup and restore email data to safeguard against data loss and ensure business continuity.

MCSE / MCSA / MCP  certification for Windows
Certified ITILv3 Foundation – Preferred
VMware Carbon Black Cloud Professional
VMware Carbon Black EDR Advanced Analyst  preferred
Proof Point Email Security Specialist


le plus de l'offre

 

Benefits - At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies. 

 

Life at Orange - At Orange Business Services you are not just joining a tech company, you're joining a worldwide team united to serve our BtoB customers wherever they are on the globe. Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place. You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.

 

 


entité

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

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CDI

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