UC Order Provisioning Manager ( POCM )

votre rôle

UC POCM manages provisioning orders for access numbers, DDI ranges, and Portability orders raised by UC Project Managers or Backbone team for internal migration.

He/She works closely with Field Engineers, Local providers, Implementation Teams, UC PMs, Process Owners and Product Managers.

He/She operates using Digital tools like BTD, Loran and CCA Online and also internal Tools ( LOIS, Sesam, GINI, Ocean, Flip.. ).

Key Tasks and Responsibilities:

• Manage new stock (CCA and BT LVS) and porting orders for UC customers using appropriate ordering tools and databases.
• Manage the physical cancellation of access numbers, dedicated trunks based on customer or UC PM requests.
• Communicate status of on-going orders to the UC PMs regularly and accurately.
• Act as an interface between UC PMs and local providers/ordering teams.
• Act as SPOC for Complex and major projects/accounts: manage all orders, and ensure regular reports are shared with UC PM.
• Contribute to the development of new digital tools to ensure POCM business needs are met.
• Follow up on Local Regulatory changes per country and integrate those changes in the POCM day-to-day activities.
• In Compliance with Orange’s Methodology, utilize industry recognized best practice to ensure project’s deliverable are managed effectively, fulfilling expected scope, quality and time.