#LifeAtOrange : our B2B sales reps in France will be equipped with a 100% mobile workstation

01 Dec 2016

Orange Business Services is reinventing its customer relationship by transforming all its sales reps’ workstations in France. B2B customers expect a value-added, highly personalised relationship with maximum support.

This is why Orange Business Services will equip its salesforce with a collaborative and mobile workstation. By the end of the year, the division’s 2,000 sales reps in France will use a setup including a tablet-PC and applications especially developed to meet their needs. This new workstation will increase customer intimacy and boost sales performance.

Hear the story from Cédric Brion, a sales rep with Orange Business Services

A 100% mobile workstation

With their new workstations, our B2B sales reps in France will be more mobile and better connected. They will access customer information at any time, in any place. They will organise appointments quickly and efficiently, send reports promptly, issue and send quotes on the spot and manage their activity.

Demonstrating Orange Business Services' know-how and innovation

During meetings, our customers will see for themselves the benefits of the digital workstation. The solution, developed with the sales reps in less than six months, capitalises on Orange’s strengths such as connectivity, security, collaboration and applications. It illustrates Orange Business Services’ ability to integrate services. On top of a superfast 4G connection, the workstation offers secure access to the IT system, collaboration solutions such as videoconferencing, and all necessary professional applications to access customer information or make demonstrations.

The initiative is in line with our Essentials2020 strategy, supporting our drive for digital transformation. It illustrates the Orange Promise to be a digital and caring employer. In turn, this helps us offer every customer in France – and soon all Orange Business Services customers across Europe – an unmatched experience.

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