A day in the life of a Head of Business Operations at Orange

What does a typical day look like for a Head of Business Operations and  service transition at Orange? Do you enjoy leading, organising, coaching, coordinating?  This is the type of work you do as a head of business operations and service transition at  Orange. 
Reham, who holds this position at Orange Business in Egypt, shares what her typical day  looks like to help you picture yourself in this role.

Key Takeaways

You switch between coaching and project management within an international team.

You lead cross-functional, high-impact projects.

You develop your skills in management and coordination.

You work with an engaged and supportive international team.

How is team management handled at Orange Business?

In your role managing a cross-functional team, you lead, but you are never  alone. Your role is to create a connection, even remotely. Organise check-ins, encourage,  coach, be available, and help your team grow.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Reham, Head of Business Operations and Service Transition at Orange:

"Every week, I hold a stand-up with my team to review progress and discuss any issues.  I’m often very busy, but I enjoy helping other teams, for example, by contributing to the  formulation of new ideas. Coaching is one of my passions, so I think about the support I  can provide to team members. I look for ways to help behind the scenes. I also regularly  review potential training plans and career paths that would suit different colleagues."
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Q&A

Not necessarily. What matters most is the ability to connect teams. Even  if you don’t have a technical background, you understand the challenges, ask  the right questions, and bring the right expertise together. This role mainly  requires listening skills, methodical thinking, and a strong desire to get things  done.

Reham, Head of Business Operations and Service Transition at Orange: 

"I manage a cross-functional team of 30 people. My work is mostly focused on communication, which happens  to be my favourite part. But I also enjoy helping and coaching my colleagues,  building connections with my team, and seeing clients fully satisfied."

The projects cover a wide range. Some aim to share best practices,  improve performance, optimise costs, or strengthen collaboration between  teams.

Reham, Head of Business Operations and Service Transition at Orange: 

"Currently, the project I co-lead focuses on the power of communication. In  just a few months, we have reduced communication issues between teams. During this month’s retrospective meeting, we reviewed gaps in communication tools."

Everything is about relationships. In the morning, you start with exchanges with colleagues, for example, over coffee.
Throughout the day, you  have multiple video calls, stay in touch with local teams, and communicate  via Teams with managers in other countries. 

Through this management style spread across several countries, we help you  take charge. And you never feel isolated.

Reham, Head of Business Operations and Service Transition at Orange:

"I take some time to check emails and messages to stay up to date on all  projects. I also really enjoy talking to colleagues in person. Human contact is  very important."

What does a typical day look like at Orange?

It is busy, yet balanced. Meetings, progress on projects, monitoring indicators:  the day moves quickly. 

But there’s also time for yourself. You chat with colleagues, take a chocolate break, and  go for a walk to relax. We ensure that every day maintains this balance. It’s essential.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

What experience does this role provide?

This role gives you an overview of operations, customer service, and business challenges. You gain leadership, autonomy, and agility while progressing alongside others.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Lead the
Operations Journey