What I wish I had known about customer service careers at Orange

Kate, Sales Advisor at Orange:

"Being in contact with customers is what I enjoy the most. My job is to advise clients  I welcome them in the store, ensure they’re satisfied, and guide them towards our specialised sales staff. It’s a job that requires real dynamism. We’re always listening.

When I meet my objectives, my efforts are rewarded with bonuses and incentives, depending on my daily work. It pushes me to go further; it’s truly motivating."

Adrian, Head of Customer Service at Orange:

"Customer service is going to be one of the most important jobs in the years to come, because that’s what will allow us to stand out.

Our profession is undergoing a real transformation; we’re moving to a whole new level. The time is now."

Alba, Enterprise account manager at Orange:

"What I enjoy most is visiting corporate clients, identifying their projects, and building a strategy together that we can implement."

Adrian, Head of Customer Service at Orange:

"If your Livebox goes down during the World Cup final, at that moment the customer doesn’t want to talk to a robot, they don’t have time to go to a store—they want to speak to a real person. And that person must be strong enough to handle the situation, which is probably quite emotional.

And no, you don’t need 10 different diplomas to manage that. But what you do need is to have great communication skills able to manage interaction, emotion, and stress."