What I wish I had known about being a maintenance technician at Orange

Setting up fibre in a hospital, restoring the network in a bank branch, training a colleague on 5G… That’s daily life for Orange’s field technicians.

It’s a hands-on job, out in the field, where every action matters: for customers, for colleagues, and for you.

Adam, a maintenance technician, shares what this role brings him: autonomy, technical expertise, and the pride of being truly useful.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Q&A

Adam, maintenance technician at Orange:

"My role is to clearly explain to customers what I’m doing and why it matters. I need to be confident enough technically to answer their questions. 

Since I’m often working live on a case, I sometimes find an extra solution on the spot. That’s what makes it exciting. 

My contacts are very diverse: I meet CEOs of small businesses, CIOs of public hospitals, shop managers, data centre teams, or bank staff." 

Adam, maintenance technician at Orange: 

"Sitting at a desk all day wasn’t for me. I like to be on the move: this job is perfect. 

On average, I carry out 4 to 6 interventions a day. I travel by car. Each service call typically lasts around 2 hours, depending on its complexity. 

There’s also the urgency factor. Some clients are guaranteed service restoration within 24 hours, sometimes within 4 hours, or even 2 hours for public institutions. So my schedule can change at any time. There’s no routine!" 

Adam, maintenance technician at Orange: 

"When I arrive for a service call, I know the work I do is vital for businesses. That’s rewarding.

I repair broken or degraded connections. I also maintain installations to ensure continuity and service quality, fix outages, and handle configuration updates. 

It might sound like jargon, but in practice, I really feel useful every day." 

Adam, maintenance technician at Orange: 

"I work alone most of the time, so autonomy is key. 

I’m also part of a 40-person team, and I prepare procedures to make my colleagues’ service calls easier for the technologies I specialise in. 

And I can always rely on team support. Right now, I’m training a work-study student. Using simple language and training techniques is a great learning experience for me too. 

Adam, maintenance technician at Orange: 

"Orange doesn’t outsource technical expertise. Everyone develops their know-how and builds skills in analysis, diagnostics, and production. 

For example, I build links on the Orange network, commission equipment on client sites, and configure networks. I work on multiple technologies (copper local loop, ADSL, SDSL, XDSL, fibre, FTTO connections, and now… 5G!). 

It’s a technical job: you need attention to detail and the drive to master your tools. To help, I get training every 3 to 4 months on new products, new ways of intervening, and programming equipment." 

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