Retail Agent

ref :CEGY109997 | 15 Feb 2022

apply before : 31 Dec 2022

Orange Egypt - Egypt

about the role

Handle customer complaints & inquiries and sell Orange products and services.

about you

Education

  • Bachelor Degree from a recognized university    .

Experience

  • 0-1 year experience in direct shops or customer service.

skills

  • Very good English both spoken and written.
  • Very good computer skills.
  • Good communications and selling skills.
  • Ability to work in a team.
  • Ability to work on shift basis.

department

Orange Services

  • Welcome customers to the customer center and solve their inquiries.
  • Handle customer complaints and  provide solutions to their problems.
  • Sell Orange products and services and ensure proper collection of required documents.
  • Sell value added services to customers.
  • Coordinate with other departments to solve customers’ complaints.
  • Support Customer Center team to achieve their KPIs.
  • Enhance customers experience through developing and smoothing the workflow inside the Customer Center.
  • Propose tools to maintain company and customer center image
  • Handle customer center requests, stock and administrative work.

contract

Regular

Orange Egypt

discover our  recruitment process

Orange Group

91%

of our employees are proud to work for Orange

87%

recommend Orange as a good place to work

4,21/5

is the candidate experience in France, in the category of companies with over 1,000 employees

dessin mixite

Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries