Twenty four hours with Kumkum, Process Manager

24 hours with Kumkum, Process Manager

Hello, I'm Kumkum, I'm a Process Manager based in Gurgaon, India. I'm currently working from home so my day looks slightly different than it might if I was in the office. As a Process Manager, my favorite aspect of the role is getting to interact and coordinate with other teams globally.

07:00

I wake up and do breathing exercises for 10 minutes to help me get into the right mindset for the day ahead. I get ready for work, cook breakfast for my family and make sure my daughter is ready to go to school.

08:00

I begin my workday by checking my emails and answering any messages I might have received on Microsoft Teams relating to current projects I'm working on. We have recently kickstarted an agile project where my team and I are automating a dashboard in the Power BI tool, something which used to be done manually in Excel.

08:30

I do a little more planning for the automation project, ahead of our meeting this afternoon. We are carrying out the project on Scrum, where I'm acting as Scrum Master.

09:00

I take a quick 15 minute break to make myself some breakfast – paratha stuffed with vegetables. Simple but delicious!

09:15

I like to get all my important tasks out of the way in the morning, so I dive in and get started on some document preparation.

11:00

I often work on multiple projects at once, so I take some time to work on a project I'm managing, which involves preparing an operation support model. All the operational teams will be supporting the service once the customer is on board.

13:00

Time for lunch! Since I'm working from home, I can cook in my own kitchen, so I prepare a lentil curry to have with rice and roti.

13:30

My daughter is back from school, so I walk to the bus stop nearby to pick her up. She's hungry so we eat and spend some time together before I get back to work.

14:00

Once my daughter is settled and distracted by a video, I sit down for my first meeting of the day. This first meeting is with stakeholders from a different division, members from other PTI (Performance, Transformation and IT) units and the development team, and will cover further planning for the automation project I was working on this morning.

15:30

It's now time for our daily stand-up, where we get together as an entire team to update each other on our current progress.

15:45

The rest of my afternoon will be filled with meetings, so once the stand-up is over it's time for an internal meeting with my direct manager.

16:00

The day is wrapping up so onto my last task! I have to deliver a refresher training session to the colleagues from the OINIS and CSO departments on the Incident Management Best Practices.

17:00

It's time to shut off my computer, end the workday and spend some time with my daughter, who has been very well-behaved while I finished work. She absolutely loves to draw and color, so we get straight into a drawing competition, which she insists we do every day.

18:00

My daughter finishes up her homework and we head to the park for some fresh air, before spending some time together as a family: eating, winding down and getting ready to do it all again tomorrow.

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