24 hours with Samia, sales advisor
Samia, 25, has been working for Orange for 3 years as a store customer advisor in the Paris region.
08:00
Each day starts with a brief led by our manager, Claire. With the team, we take stock of the figures from the day before and the day's objectives
08:20
When I get to work, I chat with the team while drinking coffee.
09:00
We open the store to customers. I greet them with a smile and direct them to the specialist salesperson.
10:00
I take care of a customer who wants to change their mobile, we look at their phone use together. He leaves with a new mobile and a plan more suited to his needs.
10:30
A customer asks me a very specific question about the connected home, I call on my manager. I listen to the answer, so I learn for next time!
11:00
A customer is interested in our mobile banking, I take the time to explain how it works in detail because she is a bit elderly.
11:30
I do an e-learning session on our connected devices offer to know how to answer all the questions!
12:30
A well-deserved lunch break :)
13:30
I'm back at reception, I enjoy the position of guiding people through the store
14:00
I receive a professional client who needs a comprehensive internet, landline and mobile package. He has a small hairdressing business. He talks to me about his everyday life, and I recommend the most effective plan.
14:45
A colleague asks me a question about the connected home, it's rewarding to know I can answer it now. I really learn something new every day!
15:00
We receive a delivery. I take care of storing it in the storage area.
16:00
I receive a customer who is dissatisfied because their mobile is no longer making calls. We check it out, it's a bug with their bank. I solve the problem and they leave satisfied.
17:00
I leave work a little earlier than usual. I'm in the middle of moving to a new house. Next week, I am moving to Rennes and I found a position as a store advisor there. I am happy with this new life that awaits me, although I am a little sad to leave my team.
Orange Group
91%
of our employees are proud to work for Orange
87%
recommend Orange as a good place to work
4,21/5
is the candidate experience in France, in the category of companies with over 1,000 employees
Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries