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24 hours with Samia, sales advisor

24 hours with Samia, sales advisor

Samia, 25, has been working for Orange for 3 years as a store customer advisor in the Paris region.

08:00

Each day starts with a brief led by our manager, Claire. With the team, we take stock of the figures from the day before and the day's objectives
 
 

08:20

When I get to work, I chat with the team while drinking coffee.

09:00

We open the store to customers. I greet them with a smile and direct them to the specialist salesperson.
 

10:00

I take care of a customer who wants to change their mobile, we look at their phone use together. He leaves with a new mobile and a plan more suited to his needs.

10:30

A customer asks me a very specific question about the connected home, I call on my manager. I listen to the answer, so I learn for next time!
 

11:00

A customer is interested in our mobile banking, I take the time to explain how it works in detail because she is a bit elderly.

11:30

I do an e-learning session on our connected devices offer to know how to answer all the questions!
 
 

12:30

A well-deserved lunch break :)

13:30

I'm back at reception, I enjoy the position of guiding people through the store
 
 

14:00

I receive a professional client who needs a comprehensive internet, landline and mobile package. He has a small hairdressing business. He talks to me about his everyday life, and I recommend the most effective plan.

14:45

A colleague asks me a question about the connected home, it's rewarding to know I can answer it now. I really learn something new every day!
 

15:00

We receive a delivery. I take care of storing it in the storage area.

16:00

I receive a customer who is dissatisfied because their mobile is no longer making calls. We check it out, it's a bug with their bank. I solve the problem and they leave satisfied.
 
 

17:00

I leave work a little earlier than usual. I'm in the middle of moving to a new house. Next week, I am moving to Rennes and I found a position as a store advisor there. I am happy with this new life that awaits me, although I am a little sad to leave my team.

Orange Group

91%

of our employees are proud to work for Orange

87%

recommend Orange as a good place to work

4,28/5

is the candidate experience in France, in the category of companies with over 1,000 employees

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Since 2014 Orange is certified GEEIS (Gender Equality for European and International Standard)