Call Center Representative- Assiut

About the role

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

About you

Education:

• Bachelor degree from a recognized university.
• 0-2 years of experience in the same function.

Skills

• Excellent English Spoken and Written
• Very good computer skills
• Strong Customer Orientation.
• Strong communication, listening and interpersonal skills.
• Flexibility and ability to work in a team.
• Self-confident with professional behavior and attitude.
• High sense of time management

Additional information

work conditions

• Rotational Shift basis 8 hours
• Transportation
• Days Off: 2 consecutive day

Department:

Customer care

• Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
• Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
• Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
• Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
• Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
• Use available learning methods and tools to develop your own skills.
• Use the available tools and systems to document customer requests and to provide the correct information and services.
• Update your own awareness of all the services and products provided by the company.
• Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.