Supervisor (IoT)
ref :582525 | 12 Dec 2024
apply before : 30 Jun 2025
- Moka Road, Rose Hill, Mauritius - Mauritius
about the role
Responsibilities
Contribute to operational planning and strategy of Operations by effective resource allocation, roster management, quality management, onboarding, training, coaching and upskilling of resources
Assist in managing, driving and improving the overall efficiency of the Helpdesk Team.
Support the Operations Manager to improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Key SPOC for
• all operational requirements during his shift timings ,
• Satisfying customer queries and coordinate on escalated issues along with Incident Managers
• Day to day Operational Trend Analysis and driving the shift operations accordingly.
• Ensuring process adherence by the team and maintain team décor and discipline in operations.
• Drive/Support initiatives of the management team so as to contribute to long-term operational Documentation and Reporting
• Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
• Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.
Be ready to handle major incident and crisis and be assigned role of secretary/reporter to ensure proper communication towards all stakeholders
about you
5 years or more relevant experience in IT & telecommunication services & management operations with experience in managing a technical support team.
Excellent knowledge on ITIL / ITSM methodology
Working Knowledge of mobile & IoT network environment and TCP/IP
Ready to work in 24/7 environment and available on call for urgencies.
Chair bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution.
Ensure Incident Timeline Report is created immediately after resolution Contribution to
ongoing process & operational improvements.
Possess excellent communication, People Management and Team Management skills.
Contribute towards skill improvement/ training plans and support successful execution of the same
Wish to pursue career in People Management Operations roles and not individual Contributer role.
additional information
• Excellent interpersonal skills
• Good oral/written communication skills (Englsh and French)
• Good people management skills
• Good team management skills(Ability to work in a team environment, which may be local, global, virtual, or multifunctional. Demonstrate good teamwork with peers)
• Business awareness
• Strong Customer Focus
• Should have Convincing skill
• Ability to work under pressure.
• Adaptability & responsiveness to department
• Excellent in driving the team
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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