Service Delivery Manager
ref :582279 | 30 Jan 2025
apply before : 30 Apr 2025
- CityStars, Cairo, Égypte - Egypt
about the role
- Ensure the timely and successful delivery of our solutions.
- Challenge existing models & procedures and work toward updating them to improve the speed of delivery.
- Drive the continuous service improvement while constantly evaluating the customer perception of the service.
- Building and maintaining strong relationship with key stakeholders.
- Report and Engage with Top Management.
- Lead, monitor, and control the activities of other transversal roles in scope, and ensure the delivery.
- Lead industrialization of delivery model for new services .
about you
- Significant experience in technical project management
- Have a good experience of transversal coordination and management
- Rigorous, with good ability to anticipate and adapt to complex environment
- Efficient and relevant reporting skills
- Ability to engage and partner with customer and internal staff as required
- Ability to work in a virtual matrix team environment
- Good interpersonal skills, coaching skills and easiness in writing documentations
- Experience in IT infrastructures (System, Storage, Backup, Network and Security)
- English and French fluency
additional information
OB Experts work on the latest technical infrastructure (virtualization, cloud computing) and on the largest in Europe. You will work in an international context and in a rich technical environment, in constant renewal. Be involved in major projects with the latest technology for large international account customers. And you can enjoy the benefits of a large group, both in terms of training and for career evolution.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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