Operations Manager
ref :582750 | 03 Feb 2025
apply before : 03 Jun 2025
- India Mumbai - India
about the role
- Manage Escalation process, including coordination of the meetings, review of escalation file content and closure.
- Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis.
- Experience with multi-vendor product escalations
- Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers.
- Drive Asset Management & Vendor management. Timely basis reporting and cordination.
- Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
- Person must have exceptional writing and oral communication skills – be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences.
- Should also possess good communication skills. In addition, they are responsible customer requirement.
- Ensures timely closure of escalation cases.
- Cordinated for the RCA and submit the same to the customer.
- Good Communication skills and ability to coordinate with customer stakeholders.
- Call Logging with Vendor.
- Call Monitoring & Escalation
- Contract Monitoring – Hardware & Software
- Reports and MIS
about you
- Manage Escalation process, including coordination of the meetings, review of escalation file content and closure.
- Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis.
- Experience with multi-vendor product escalations
- Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers.
- Drive Asset Management & Vendor management. Timely basis reporting and cordination.
- Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
- Person must have exceptional writing and oral communication skills – be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences.
- Should also possess good communication skills. In addition, they are responsible customer requirement.
- Ensures timely closure of escalation cases.
- Cordinated for the RCA and submit the same to the customer.
- Good Communication skills and ability to coordinate with customer stakeholders.
- Call Logging with Vendor.
- Call Monitoring & Escalation
- Contract Monitoring – Hardware & Software
- Reports and MIS
additional information
- Manage Escalation process, including coordination of the meetings, review of escalation file content and closure.
- Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis.
- Experience with multi-vendor product escalations
- Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers.
- Drive Asset Management & Vendor management. Timely basis reporting and cordination.
- Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
- Person must have exceptional writing and oral communication skills – be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences.
- Should also possess good communication skills. In addition, they are responsible customer requirement.
- Ensures timely closure of escalation cases.
- Cordinated for the RCA and submit the same to the customer.
- Good Communication skills and ability to coordinate with customer stakeholders.
- Call Logging with Vendor.
- Call Monitoring & Escalation
- Contract Monitoring – Hardware & Software
- Reports and MIS
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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