Senior Servicenow Solution Architect

ref :582680 | 08 Jan 2025

apply before : 08 Jan 2026

CityStars, Cairo, Égypte - Egypt

about the role

Solution Design & Architecture:
- Lead the architectural design, configuration, and implementation of ServiceNow SPM and PPM solutions.
- Collaborate with internal teams to understand business requirements and translate them into scalable ServiceNow solutions.
- Provide high-level architectural oversight and support across multiple ServiceNow implementations, ensuring consistency and integration with other modules.
Service Portfolio Management (SPM):
- Design and optimize the Service Portfolio Management (SPM) processes to ensure alignment with business needs.
- Lead the implementation of ServiceNow’s Service Portfolio, ensuring the management of services, cost models, and value delivery.
- Drive the integration of SPM with other ServiceNow modules (e.g., Incident, Change, and Knowledge Management).
Project Portfolio Management (PPM):
- Architect and implement the Project Portfolio Management (PPM) module to support internal project management processes.
- Manage project intake, resource allocation, tracking, budgeting, and risk management in alignment with the company’s goals.
- Ensure the efficient and effective management of project lifecycles, from initiation through to closure.
Customization and Configuration:
- Customize and configure ServiceNow applications and workflows to align with internal business processes and requirements.
- Integrate ServiceNow PPM and SPM with other systems and tools as necessary.
- Maintain and enhance ServiceNow platform features, ensuring that the system remains up-to-date with best practices.
Stakeholder Collaboration & Leadership:
- Work closely with product owners, business analysts, and other stakeholders to ensure that ServiceNow SPM and PPM implementations are aligned with business objectives.
- Provide leadership and guidance to technical teams on complex configuration, troubleshooting, and process implementation tasks.
- Act as a mentor for junior developers, providing technical direction and support.
Performance Optimization & Troubleshooting:
- Monitor and optimize the performance of ServiceNow SPM and PPM modules, ensuring responsiveness and scalability.
- Troubleshoot and resolve complex technical issues within the ServiceNow platform, particularly related to the SPM and PPM functionalities.
Documentation & Best Practices:
- Develop and maintain technical documentation, including solution designs, architectural diagrams, and implementation guidelines.
- Establish and promote best practices for ServiceNow development, configuration, and implementation within the organization.
Training & Knowledge Transfer:
- Conduct knowledge transfer sessions for internal teams, ensuring that they are equipped with the skills to maintain and optimize the ServiceNow platform.
- Provide training materials and facilitate workshops for end-users on ServiceNow SPM and PPM processes and features.

about you

Experience:
- 7-10 years of Software Development and architecture experience.
- Minimum 3-5 years of experience with ServiceNow, including at least 3 years of experience focusing on Service Portfolio Management (SPM) and Project Portfolio Management (PPM) modules.
- Proven experience in the design, implementation, and optimization of ServiceNow solutions, with a deep focus on SPM and PPM.
- Strong experience with ServiceNow’s ITSM modules and how they integrate with SPM and PPM.
Skills:
- Expertise in ServiceNow platform architecture, including data modeling, workflows, business rules, and scripting (JavaScript,…).
- Proficient in configuring and implementing ServiceNow modules such as PPM, SPM, and other related applications.
- ServiceNow certification is a plus
- Experience in modeling tools (Enterprise Architect, Visio, or equivalent).
- Deep understanding of the system development life cycle, project management approaches, requirements, design, and test techniques.
- Experience in Data modeling and design.
- Strong understanding of ITIL, Agile, and other project management methodologies (e.g., PMP, Prince2).
- Hands-on experience with integrations between ServiceNow and third-party tools, including but not limited to project management, financial systems….
- Familiarity with ServiceNow App Engine, Performance Analytics, and Reporting functionalities.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Leadership and mentoring experience, with the ability to manage multiple projects simultaneously.
- Ability to work independently and as part of a cross-functional team.

additional information

B.Sc. Communication/Computer Engineering, Computer Science, or related field
Experience in driving the adoption of ServiceNow across a large enterprise environment.
Good knowledge of Architecture frameworks like TOGAF.
Familiarity with Agile project management tools and frameworks.
Knowledge of cloud-based infrastructure and IT operations.
French Language is a plus

department

Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.

recruitment process

Orange on Glassdoor

Similar offers

Orange Business

Orange Group

Discover our Company

91%

of our employees are proud to work for Orange

87%

recommend Orange as a good place to work

4,21/5

is the candidate experience in France, in the category of companies with over 1,000 employees

Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries