Delivery Business Support
ref :583268 | 13 Feb 2025
apply before : 13 Jul 2025
- Moka Road, Rose Hill, Mauritius - Mauritius
about the role
Mission
Business Support professionals act as the backbone of the team organization, facilitating communication between departments, ensuring that day-to-day operations run efficiently. They often serve as the first point of contact for any operational requests.
Roles and Responsibilities
Operational Excellence
- Hands on the operations: Configurations, Testing, Handover, Change Management, cessation over multiple technologies such as Voice, Video and Cloud.
- Participate in Data collection and follow up with the Expertise for Complex solutions.
- Coordinate the day-to-day operations of the Delivery team, ensuring tasks are evenly distributed and completed on time.
- Contribute to initial preparation phase of projects, activities with different stakeholders with technical insights.
- Be a technical referent on multiple offers and projects to the team and other stakeholders.
- Serve as the primary point of contact for escalations, technical assistance, and troubleshooting.
Quality and Performance Assurance
- Regular checks on the operational process and Level of Efforts (LoEs).
- Conduct workshops and support professional development of team members.
- Develop, document, and enforce best practices and standard operating procedures (SOPs) to improve efficiency.
- Propose and set up action plans to improve performance, quality and KPIs.
- Build andcommunicate dashboards, reports autonomously.
Problem Resolution and Assistance
- Address, troubleshoot and resolve operational issues raised by internal and external stakeholders during the operations.
- Investigate, learn, and perform knowledge sharing to the team.
- Escalate issues to the technical team or higher management when necessary.
Continuous Improvement
- Identify opportunities to improve the operational process and implement changes to enhance efficiency and customer satisfaction with automation mindset.
- Stay updated on industry trends and best practices to ensure the team’s processes are current and effective.
- Contribute to team's objectives and visions.
about you
Technical Requirements
- Degree in telecommunications, computer field preferred or equivalent.
- 3-5 years’ experience in the specified local telecommunications area
- Good Knowledge on networking (LAN, WAN, TCP/IP, VOIP, ect.)
- Expertise in Video, Voice, Microsoft, and Webex solutions.
- Proven Project Management and Reporting skills
- Technical certifications (CCNA, Microsoft, Voice, etc.)
Soft Skills
- Bilingual – English & French written and spoken.
- Good communication and customer facing skills.
- Leadership, troubleshooting, and analytic skills are a must.
- Ability to work under pressure & multi-task.
- Willingness to learn, expand knowledge and perform certifications.
- Teamwork - uses an agile approach to solve problem when appropriate.
- Flexibility in terms of working hours.(French time zone, weekends, public holidays and outside business hours when required)
additional information
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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Orange Business
Orange Group
of our employees are proud to work for Orange
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