Sr. Technical Network Engineer

about the role

• Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.  
• Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
• Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.
• To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.
• Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
• Participate in Low Level Design calls with Technical Design Consultants and propose changes for  Network Design  Implementation and Integration.
• Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
• Knowledge of New Technologies – ISE, PRIME, DNA-C.
• Participate in Technical escalation management.
• Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.
• Perform Quarterly/Half yearly technical audit for the designated customer network.
• Manage level3 incidents and lead technical discussions with customer and internal stakeholders.
• Deliver customer specific or new technology trainings to the team/cross functional teams.
• Documentation of change performed in customer network.
• Perform weekly/monthly security audits
• Build final config and perform SAT/CAT for customers.
•  Level-3 entity for chronic incidents and major escalations.
• Participate in monthly customer meetings coordinated by the CSM as extended team.  
• Support  24*7 and also support Out of office hours change requests / Planned Works from internal & external customers .
• Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .
• Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements.
• Ability to work under pressure, dealing with multiple tasks.
• Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
• Project manages bulk & complex migrations using standard process and procedures – CMRM.
• Measure Change Management efficiency – quality and throughput and ensure the team’s performance meets or exceeds the set KPIs.
• Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.