Head of Voice Business and Analytics team
ref :583427 | 19 Mar 2025
apply before : 17 Jun 2025
- Morocco - Sala Al Jadida - Morocco
about the role
Team
VOICE is the department, within SERVICES division, which is responsible for building “cost and quality effective” networks for UCC and Wholesale services (Voice, Video, Conferencing, Contact Center, VoLTE,…), and connecting them with other major telecommunication companies. These networks are built to manage effectively our customer’s communications and collaboration from and to our network. We are a very “hybrid” team, with a very unique mixture of technical, business and financial responsibilities.
B&A¿(Business & Analytics) team (part of Voice department) is specifically focused on ¿addressing cost control business and analytics, with digitalization and automation in Voice activities (capacity management, forecasting, budgeting & cost management, profitability calculations,¿ operational trend analysis… )
Our team is working in an AGILE environment driven by empowerment, autonomy, experimentation, transparency, cooperation, adaptation, flexibility. Our team has talent and skills, youthfulness vs. experience, technical vs. business, operational vs. design, legacy vs. new technology, and routine vs. new challenges.
Mission
As Team Manager of Business and Analytics team, your mission is to coach, help, support, lead the team members in the activities in the UCC and Wholesale services domain (Voice, Video, Conferencing, Contact Center, VoLTE,…), related to digitalization and automation of business control area, focusing on cost savings projects,¿ third party vendors¿cost, traffic routing & analysis, Quality Of Experience analysis, Network Capacity management. All activities performed within¿a fully Agile environment.
Key Responsibilities
As¿B&A Team Manager your key tasks and activities will be:
Coaching and Supporting the team for the Digital Transformation by supporting Automation of activities especially in the areas of Big Data management, Business Intelligence, Artificial Intelligence, Data Science
Leading the team on Voice Digitalization and Automation of Cost/OPEX budget management,¿Propose and implement enhancements to the budget model, update the budget model as requested to account for significant changes in the business environment
Supporting the team on Designing the Voice Services for Cost and QoS optimization
Driving Network Service Optimization processes and associated implementations, in Agile
Initiating and Supporting cost savings projects having a positive impact on financial health of the business: identify, implement and verify cost savings focusing on constant unit cost decrease with no negative impact on customer’s quality perception
Be a key contributor to various team’s KPIs (C/R, QoS, SLAs, Others…). Manage all day-to-day activities with the aim to meet overall targets set by management or external teams.
Contribute to the monthly Business Review presentations focusing on the actuals vs. budget evolution; identify anomalies, analyse historical trends and traffic mix evolutions
about you
Education, qualification and certifications
University Degree in Computer Science or Engineering or Business/Finance/Economics field
Language skills:
¿¿¿¿¿¿¿¿¿ Fluent English and French required, both spoken and written
PC & SW Skills:
¿¿¿¿¿¿¿¿¿ Strong computer literacy & ¿proficiency in MS Word, MS Excel and MS Powerpoint
¿¿¿¿¿¿¿¿¿ Basic scripting / data manipulation / BI skills are desirable
¿¿¿¿¿¿¿¿ Experience in software development in Agile as well as traditional methods and practices and the ability to blend them together
¿¿¿¿¿¿¿ Experience in implementing software or web development projects using Agile methodologies, and experience in large, complex projects in a high-tech development environment with multi-function teams.
¿¿¿¿¿¿¿¿Experience with Safe, SCRUM/Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent welcome.
¿¿¿¿¿¿¿¿Experience in Big Data is preferable (eg Python, Scala, Adoop…) and API management
A working experience in an international / multicultural environment is desirable
Essential skills and knowledge
- Experienced in Agile methodologies (Scrum, Kanban,…)
- Experienced in UCC services (Voice, Video, Conferencing, Contact Center,…)
- Being able to effectively achieve business success working in a group of experienced professionals
- Being detail-oriented, with a “detective” mindset
- Strong analytical, planning, and organizational skills with an ability to manage competing demands
- Ability to be flexible while working in a changing environment
- Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
- Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Orange Intl Ntwk Infr & Svcs
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
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