Cloud MS Technical Leader

about the role

The Cloud Technical & Ops Lead is in charge of the technical integrity and performance of the cloud platform during the Build & RUN phase with the following responsibilities:

Responsibilities:

• Act as level 1 escalation and engage crises management process if needed on that level.

• Work with management on team training plan.

• Accountable for technical integrity of the platform throughout the RUN lifecycle.

• Provides complex troubleshooting for major incidents and crisis

• Provides technical guidance and supervision for complex changes and attend CABs as subject matter expert

• Manages regular performance management reviews

• Coordinate technical audits involving internal and external contributors

• Manages Release deployment and upgrades for Infrastructure components

• Provides solution-specific technical knowledge to the support teams

• Makes technical decisions for platform organic growth based on Capacity Reports

• Develop and maintain technical best practices rules and guidelines for cloud provisioning to guarantee platform consistency and scalability

• Support with TDA and Engineering for design evolution and new projects extensions

• Support the pre-sales and project functions for platform extensions

• Member of key technical governance meetings related to the solution

• Work with management on service acceptance.

• Work on preparing Rosters for the team and handle changes through the month.

• Follow up on the team KPIs analysis and communicate to the team members ways to improve it.

• Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis (RCA).

• Lead communication in complex situations with internal and external stakeholders.

• Undertake any other reasonable task assigned by management.