Senior Technical Consultant

ref :582447 | 02 Apr 2025

apply before : 31 Jul 2025

India Mumbai - India

about the role

Maintain equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.

Technical Operational Role: Maintain Standard ( OEMs – Cisco, HP- ARUBA, Cisco DNA, Meraki & Viptela experience would be added advantage ) based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.

Technical Consultancy Role : Ability to handle Technical Architect / Solution Consultant role for Global large scale projects on the above said OEM Network & Security products and technology.

about you

Key Spoc

Critical & Major Incident management
Change & Operation Project Management
Patch & Release Management
Capacity Management
Knowledge management (KEDB)
Documentation, MIS and Reporting
Getting resolution from Third parties, Vendors and suppliers for fault
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Provide support to L3 for RFO/ RCA (Root cause analysis) and Preventive maintenance, Participate in assess Risk and Impact.
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session. Mentor & Hand hold L1, JE Teams.

additional information

Rich Hands-on experience of implementing of respective Routing & Switching solutions OEM such as Cisco, HP-ARUBA, Avaya, ALu, JUNIPER.

Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.

Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.

Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX

Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process

Experience in designing POA for complex Change/Project.

5-6 plus years of experience in NOC support services( relevant exp atleast 4 years).

Good in remote troubleshooting & NMS tools

Good in wireless troubleshooting & CHANGE implementation

Actual hands on experience of implementation of ARUBA & HP network devices

department

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.

recruitment process

Orange on Glassdoor

Similar offers

Orange Business

Orange Group

Discover our Company

91%

of our employees are proud to work for Orange

87%

recommend Orange as a good place to work

4,21/5

is the candidate experience in France, in the category of companies with over 1,000 employees

Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries