Customer Contract Associate
ref :584020 | 17 Apr 2025
apply before : 16 Jul 2025
- Metodova 8, Bratislava, Slovaquie - Slovakia
about the role
As an Customer Contract Associate you will have an opportunity to gain front line experience in a number of different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building.
RESPONSIBILITIES:
• Manage end to end Quote to Order process and Sales Operations while ensuring the performance is in line with customer expectations.
• Customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships.
• Engage with customer to support Quote to Order process and act as an advisor to customer and account teams.
'• Own and drive organic growth cross-functional activities, with solid customer engagement, relationship and account management team alignment.
• Support contract renewal, repricing and project preparation activities to ensure standard Quote to Bill model is executed.
• Align with account manager, engagement manager and bid manager to decide if to go with a Bid proposal in the parts related to Sales Operations.
• Responsible for commercial inventory management.
• Supporting client in Service Delivery and Tracking Tool usage and regular reporting for in charge clients.
• Create guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation with support of senior sales operations team.
• Acting as a quality consultant to Bid teams regarding Sales Operations related topics.
• Cooperate with Billing and Accounts Receivable department to resolve invoice quires, credit notes and customer non-payment issues.
• Proactively initiate improvement projects to improve the Quote to Order process, aim for Operational Excellence.
about you
• Minimum 1 year of experience as Sales or Account Associate or Sales support or Sales operation or other request and process driven supporting activities.
• Fluent level of English, any other European language would be considered plus.
• Customer orientation and proactive customer communication.
• Keen on improvement projects and self-starter attitude.
• Excellent negotiation and delegation skills.
• Demonstrate responsibility and taking ownership.
• Able to work towards targets and deadlines.
additional information
Base salary from 1,525 € brutto per month (upon agreement) + variable part and other benefits. Actual salary is likely to be higher based on skills, knowledge and experience.
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
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