Lead Consultant

about the role

CONTEXT OF THE SERVICE / PROJECT:

Within OBS, CSD Skill center organization defind the technical roadmap and strtegy for the OCB followed by need of Marketing, Pre-sales, platforms and  Engineering team

• Level 3 support
  • incident management support
  • problem management support
  • Change Management support
• Product industrialization
  • technology watch (study, documentation)
  • technical roadmap of x86 HW & VMware
  • product release management (validation & documentation)
  • training of Engineering products to other teams such as implementation, operations, Pre-Sales, and Solution & Marketing
• Design/ build
  • detailed LLD (LLD1)
  • technical support to architects/ offer experts
  • technical handover of LLD1 to offer experts, operation & implementation team
• Presales support
  • technical support on customized solution
  • quotation and workload estimation of integrating new component
• Techno watch
  • study of new products/version
  • proof of concept
  • regular information on supplier roadmap and competitor
• vendor technical relations
• Knowledge management and Patch management
• Project design, build & integration support (TTM or customer project)
• Customer design, build and support

MAIN MISSION:

• Technical Roadmap Mgmt.
  • Defining the Technology Roadmap for OCB
  • Defining the Priority and Timelines of Roadmap deliverables
  • Communicate the Roadmap within OCB (ENG, OPS, IMP, Marketing, Architects etc.)
• Release Management Governance
  • Expert management for the Release Management
  • Follow up meetings with experts on RM activities
  • Release management dashboard Status update to the mgmt.
  • Identification of Lab needs with associated budget
  • External resources budget follow-up with management
• Vendor Technical Relationship
  • Managing technical relationship between the vendors & experts
  • Anticipation & Techno Watch and training delivery
  • Managing Product Life Cycle
• Vulnerability & Patch Management
  • Ensuring the configuration of vigil@nce & VMT are up to date
  • Assigning the Vulnerabilities to the Experts and ensuring the progress
  • Manage the validation and communication of vulnerabilities and patch mgmt..
• Product Catalog and Communication
  • Ensuring the Product Catalog should be upto date for marketing and pre-sales
  • Ensuring the Technical Updates, News, Roadmap, Release Management, What’s New information should be communicate regulary on time
• Quality Management of RM
  • Ensuring the Quality of the Release Management Deliverables
  • Ensuring the Quality of the Technical Handovers between CSE and Operations teams (Build & Run)
• Technology Governance Process
  • Take into account the need for New Technology or New Product
  • Assess the relevance of introducing new techno or product in OCB portfolio
  • Integrate the need in the RM process
• SkC Community Animation
  • Managing meetings, exchanges on technical subject with technical experts, Architects
  • Managing Plazza community & communication with all stakeholders (ENG, OPS, IMP, Marketing, Architects, and Project Managers etc.)
• PreSales Support: Qualification of new demands or customer specific solutions. Providing technical support on customized solution, planning, schedule, cost and risk assumptions
• Think & Design: Design and industrialization of solutions and components, design validation and technical support to architects/ offer experts of customer platforms
• Project Management : Project Kick-off Meeting with the VMware delivery team and the Customer project sponsors and stakeholders to set expectations about the purpose of the engagement, the delivery approach and timelines.
• Deliver solutions and customer projects on shared cloud platforms offerings