Services Readiness Manager

about the role

The purpose of Service Readiness Manager role is to lead the customer Journey from Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams.

DUTIES & RESPONSIBILITIES :

• Participate in the initial kickoff of the project to understand the Scope of the proposed solutions/ deadlines etc.. and be able to share concerns/processes and procedures with the key stockholders
• Ensure all the Prerequisites for the Business readiness are in place from Pre-sales, Design, Implementation all the way through operations for all solutions.
• Check the project progress and ensure all the operational requirement are fulfilled during the project life cycle
• Ensure the LLD of implemented solution is created and updated b the technical solution consultant and include all the technical details that meets the operations aspects.
• Arrange any technical Training required by the Ops teams to support the new or complex solutions
• Checking and ensuring Tools upload for services provided (Orchestra, Ocean, FLIP, GINI, KM Libraries, SNOW..etc)
• Ensure data Integrity from processes, tools and documentation ensuring constant enhancements between entities involved in a single chain.
• Cascade the information of the Project in the build phase to the operations to ensure they are ready to support the customer once service is handed over to the Ops teams
• Facilitate the Interlocks between different teams & entities (PMs, Solution consultants, Pre-sales, UCIEs) and with Run Teams (Service desks, technical experts L2, L3, VSMs, Change managers, CSMs, and BOMs)