Dedicated Desk Specialist
ref :583815 | 07 May 2025
apply before : 21 May 2025
- Brazil Petropolis - Brazil
about the role
| Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions, and business impacts to customers
| Promptly answer to customer's demands over multi-channel communications platforms in professional, effective, and timely manner
| Be familiarized with Bunge (customer) environment.
| To have plain capability to operate in the dedicated customer tool
| Properly engage and monitor supporting entities to ensure customer suppprt efficiently
| Identify underlying causes of incidents and preventing recurrences
| Perform root cause analysis for incidents and record information on known error databases when applicable
| Register in an electronic ticket system any support information, intervention and interaction with Orange's customers, internal teams, and partners
| Provide status and updates in accordance with performance targets established according to internal procedures.
| Submit change requests as required to eliminate known problems.
| Ensure the necessary engagement and support from responsible fixing agencies
| Interact with a wide range of stakeholders, including senior management, technical teams, and end-users
| Follow escalations guidelines observing company procedures to ensure all matters are handled with the right level of priority.
| Work with evolving technologies and be able to adjust to changing requirements
about you
| Relevant experience on technical support and customer facing roles
| Computer skills and technology knowledge
| Flexibility and capability to learn both on customer and Orange Business Tools
| Flexibility in terms of working hours and resources to work remotely
| Exposure to managing multiple vendors
| Good experience in managing conference calls or incident resolution meetings
| Ability to manage a variety of workload
| Proactive, self-motivated, and determined attitude
| Proficient in Portuguese, English and Spanish
| Willingness to learn
| Actively collaborate with Team work to solve problem when appropriate.
|| Education, qualifications, and certifications:
Preferred Technical Degree or Diploma in Electronics/Computers
Technical certifications are a plus
||Experience
1-3 years in the Information Technology and Communications area
Preferred support/technology background
Preferred customer facing/handling experience
||Job skills and certifications
|Technical Skills, Communication Skills, Customer Service Skills, Time Management Skills, |Problem Solving Skills, and Teamwork/Collaboration.
|Desired certifications are: ITIL Foundation, Six Sigma, Scrum, CompTIA A+ and CompTIA Network+
additional information
OB Petrópolis:
The benefits of being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.
Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- Medical plan
- Dental plan
- Life insurance
- Meal allowance
- Transportation allowance
- Bonus plan
- Gympass
- Day care
- Private pension fund
- Birthday gift (day off)
- Give a day, get a day (day off)
- Maternity Leave (6 months + 1.5 year of teleworking)
- Paternity Leave (15 days + 5 months and 15 days of teleworking)
- Orange Employee Solutions (psychological and legal assistance)
- Shiatsu
- Labor gymnastic
- Teleworking Reimbursement
- Flexibility
- Friendly and caring environment
- Global work environment.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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Orange Business
Orange Group
of our employees are proud to work for Orange
recommend Orange as a good place to work
is the candidate experience in France, in the category of companies with over 1,000 employees
Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries