Technical Support Specialist
ref :583941 | 09 Apr 2025
apply before : 08 Jul 2025
- Moka Road, Rose Hill, Mauritius - Mauritius
about the role
We are seeking a dedicated and proactive Technical Support Specialist to provide monitoring, maintenance, and end-user support for Supply Chain Operational platforms and projects. In this role, you will ensure smooth operations, effective incident management, and excellent customer service in alignment with our internal procedures and a strong focus on user satisfaction.
Key Responsibilities
1. Incident & User Support:
Provide timely technical support (verbal and written) for end-users across the following areas:
Incident Management
Support Requests
User Account Management
Event Management
Internal Communication Management
Coordinate with internal stakeholders and follow up on user needs within the Orange ecosystem.
Ensure clear and professional communication of platform functionalities and support processes.
2. Data Workflow Monitoring:
Monitor data workflows across various tools and systems.
Ensure seamless integration and data quality.
Proactively identify and communicate issues to relevant flow owners.
3. Service Quality & Continuous Improvement:
Participate in transversal projects and provide constructive feedback.
Contribute to weekly steering committees, peer sharing sessions, and service improvement initiatives.
Promote best practices and improvement plans in day-to-day operations.
4. Functional Support & Training:
Support the functional use of multiple projects and platforms.
Ensure proper documentation and knowledge sharing of all training received.
Respond to queries related to the assigned reporting portfolio.
5. Customer Relationship Management:
Foster strong customer relationships through professional communication and support.
Implement best practices to enhance user satisfaction and service delivery.
Required Knowledge & Experience
Strong written and verbal communication skills.
Understanding of Customer Relationship Management (CRM).
Familiarity with Service Level Agreements (SLAs) in a support environment.
Excellent PC literacy and application knowledge.
Previous experience in advanced technical support or testing is an advantage.
Key Skills & Abilities
Excellent interpersonal and customer-facing skills
Strong relationship-building skills across multicultural teams
Solid presentation, organizational, and time management skills
Team-oriented mindset with proactive problem-solving abilities
Ability to work under pressure and manage multiple priorities
Self-motivated with a strong willingness to learn and grow
Flexible with working hours and responsive to changing business needs
Results-driven, with strong incident resolution and analytical capabilities
about you
NA
additional information
We believe in investing in our people. As part of our team, you’ll benefit from a supportive, collaborative environment that encourages growth, innovation, and work-life balance. Here's what you can expect:
Competitive Salary Package – Reflective of your skills and experience.
Learning & Development Opportunities – Access to internal and external training, certifications, and career advancement programs.
Performance-Based Incentives – Recognition and rewards for outstanding contributions.
Modern Work Tools & Environment – Technology and support to help you thrive in your role.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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of our employees are proud to work for Orange
recommend Orange as a good place to work
is the candidate experience in France, in the category of companies with over 1,000 employees
Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries