Software engineer
ref :584087 | 14 May 2025
apply before : 12 Aug 2025
- Infinity Tower, DLF Cyber City, Inde - India
about the role
The purpose of this program is to federate Orange Business “I need Help” customer journey with an end–to-end multi channel and digital experience within a common IT solution leveraging Service Now platform.
The scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.
This Customer Noitifaction solution based mainly on MITRO and other key modules is answering Customer & Orange Business requirements:
- Capture & process customer’s requests, incidents, technical changes & problems. Capitalize on knowledge Management.
Native features around data discovery, Integration, AI, Automation, Virtual assistant, low code process configuration.
This solution will be the basis for further innovation for Operations with RPA / AI / Gen AI features.
Interface to third party development company and manage timelines, budgets, quality, technical aspects, UAT, rollout, implementation and support
Support and Maintain full reporting system, end to end support and responsibilities.
Ensure system high availability and to provide L3 support
Develop and perform Unit, system and user testing of differing aspects of Reporting, e.g. Customer Reporting, Dashboard Reporting, Operational Reporting, Exception Reporting, Data Integrity Reporting, Ad-Hoc Reporting, Financial Analysis etc
Requirements gathering, functional specification, technical specifications, development, UAT and post implement support.
Outline and manage ongoing support of Equant reporting systems, including enhancements and user reported bugs from business users
To manage all aspects of multiple projects and apply formal change control and CM procedures
about you
We are looking for Software engineer to develop IT technical solution with J2EE technolgies.
- Excellent development & business analytical skills
- Highly proficient in PL/SQL & Java scripting, with experience in Oracle / any DB
- Highly proficient in Procedures,Functions and Packages.
- Understanding of ASP, Java and HTML pages.
- Understanding of shell scripts.
- Extensive experience in full development life cycle (requirements gathering, functional specification, technical specifications, development, UAT, support etc)
- Good Data Modelling skills using industry standard methodologies
- Data Mart design and extensive ETL experience
- Ability to write functional and technical specifications suitable for development by third parties
- Solutions design – including h/w, s/w and Web solutions
- Good understanding of Oracle Replication technologies
- Application of formal change control and CM procedures
- Experience of working with third party vendors
- The Analyst will outline and manage ongoing support of Equant reporting systems, including enhancements and user reported bugs from business users
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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